tag:status.sumble.com,2005:/history Sumble Status - Incident history 2026-08-13T21:10:00.000+00:00 Sumble tag:status.sumble.com,2005:Incident/cmss0ixlv00lq1bo5jecw182x 2026-08-13T21:10:00.000+00:00 2026-08-13T22:20:31.491+00:00 Magic link and Okta login is down Type: Incident

Duration: 1 hour and 11 minutes

Affected Components: Website

Aug 13, 22:20:31 GMT+0
Resolved - This incident has been resolved..

Aug 13, 22:18:17 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 13, 21:36:46 GMT+0
Identified - We have applied a mitigation to the magic link path and are seeing sign-ins recover. Okta SSO sign-in remains affected and we're working on a fix..

Aug 13, 21:18:34 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 13, 21:10:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sumble.com,2005:Incident/cmsnmc43q019l0klofpuvjwgb 2026-08-10T19:22:33.988+00:00 2026-08-10T20:11:34.167+00:00 Our webapp is unstable Type: Incident

Duration: 49 minutes

Affected Components: Website

Aug 10, 20:11:34 GMT+0
Resolved - This incident has been resolved..

Aug 10, 20:05:58 GMT+0
Monitoring - Mitigation seems to have worked, we're monitoring the systems now.

Aug 10, 20:00:42 GMT+0
Identified - We're applying a mitigation that worked on our testing environments..

Aug 10, 19:22:33 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sumble.com,2005:Incident/cms3itui1000p1alrikptpyw4 2026-07-27T17:48:59.283+00:00 2026-07-27T18:01:41.930+00:00 We're seeing bugs when accessing the people details page Type: Incident

Duration: 13 minutes

Affected Components: Data Shares, Website

Jul 27, 18:01:41 GMT+0
Resolved - This incident has been resolved..

Jul 27, 17:57:38 GMT+0
Identified - The issue has been identified, and we’re implementing a mitigation..

Jul 27, 17:48:59 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sumble.com,2005:Incident/cmoix0r6l00sh100wzc9lgxzy 2026-04-28T17:30:00.000+00:00 2026-04-28T17:55:24.315+00:00 Degraded performance Type: Incident

Duration: 25 minutes

Affected Components: Website

Apr 28, 17:55:24 GMT+0
Resolved - This incident has been resolved..

Apr 28, 17:30:00 GMT+0
Identified - We have noticed degraded performance in the web application and are resolving the underlying issue..

]]> tag:status.sumble.com,2005:Maintenance/cmo2wls24001711t7gg3gqiqk 2026-04-19T01:00:00.000+00:00 2026-04-19T02:12:58.267+00:00 Scheduled maintenance on Saturday 18th at 6PM Pacific Time Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: Data Shares, Website

Apr 19, 02:12:58 GMT+0
Completed - Maintenance has completed successfully..

Apr 19, 02:08:55 GMT+0
Identified - We've updated all the components we were planning to update. We're now validating the status and expect to make all the services available shortly.

Apr 19, 01:37:11 GMT+0
Identified - Maintenance is going according to plan. We expect to wrap it up on schedule.

Apr 19, 01:06:35 GMT+0
Identified - We've started the maintenance window. Our services will go down shortly.

Apr 19, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 01:00:00 GMT+0
Identified - We'll be taking Sumble offline to upgrade our database. We expect the work to take up to 2 hours. We'll post status updates here when the maintenance starts, if anything changes mid-window, and once we're back online..

Apr 18, 23:40:20 GMT+0
Identified - Pre-maintenance checks are complete and all prerequisites have been confirmed. We are on track to begin at the scheduled start time as previously communicated. Status updates will be posted every 30 minutes until the maintenance window concludes..

]]> tag:status.sumble.com,2005:Incident/cmlibxkcq00j0aunv2y6bdjnz 2026-02-11T17:35:00.000+00:00 2026-02-11T18:37:04.202+00:00 Site performance degredation Type: Incident

Duration: 1 hour and 2 minutes

Feb 11, 18:37:04 GMT+0
Resolved - This incident has been resolved..

Feb 11, 17:35:00 GMT+0
Monitoring - Our monitoring systems alerted us to performance issues with the site. We identified some impacts on the underlying resources, and are resolving the impacts and monitoring the site. We will continue to investigate and will resolve the issue once we are confident we have fully remediated the performance impacts..

]]> tag:status.sumble.com,2005:Incident/cmjrlrbcx0126bayldc4x9muw 2025-12-29T16:21:00.000+00:00 2025-12-29T16:47:00.000+00:00 Site outage Type: Incident

Duration: 26 minutes

Affected Components: Website

Dec 29, 16:47:00 GMT+0
Resolved - This incident has been resolved..

Dec 29, 16:21:00 GMT+0
Investigating - We are currently investigating this incident affecting our webapp.

]]> tag:status.sumble.com,2005:Incident/cmfv633lc15jum6nbpjh3icxa 2025-09-20T02:00:00.000+00:00 2025-09-23T18:11:16.129+00:00 Data Shares out of Date Type: Incident

Duration: 3 days, 16 hours and 11 minutes

Affected Components: Data Shares

Sep 23, 18:11:16 GMT+0
Resolved - All customers now have updated data shares, and the underlying issues have been resolved. We are investigating multiple options going forward to help prevent delays on data shares in the future. Thanks for your patience and please reach out to us with any further questions..

Sep 23, 04:00:36 GMT+0
Monitoring - The latest data are still generating for all customers. We now expect this process to continue running overnight, and will update by noon Eastern tomorrow with further updates as needed..

Sep 22, 17:16:36 GMT+0
Monitoring - Data Share processing is proceeding as expected. We anticipate all shares to be updated by Midnight Eastern time/9 P.M. Pacific tonight (Monday 22 September). We will also update again if there are any further developments..

Sep 20, 02:00:00 GMT+0
Identified - Data Shares haven't been updated since Friday, September 19\. The issue has been identified and a fix has been released. We're monitoring the latest runs and will provide an update when data has been delivered. Apologies for the inconvenience..

]]> tag:status.sumble.com,2005:Incident/cmf5mgueu007rxln2pdsmkb0k 2025-09-04T16:13:00.000+00:00 2025-09-04T16:20:00.000+00:00 Website unresponsive to requests Type: Incident

Affected Components: Website

Sep 4, 16:20:00 GMT+0
Resolved - This incident has been resolved..

Sep 4, 16:13:00 GMT+0
Resolved - Sumble's website is unresponsive to requests.

]]> tag:status.sumble.com,2005:Incident/cmbz5xf7p000b13g9u10j88sy 2025-06-16T11:00:00.000+00:00 2025-06-16T22:25:39.070+00:00 Weekly alert feed emails are delayed Type: Incident

Duration: 11 hours and 26 minutes

Affected Components: Website

Jun 16, 22:25:39 GMT+0
Resolved - We have confirmed a fix and all email alerts will go out on Tuesday. Thanks for your patience while we assure we're providing you high quality information..

Jun 16, 11:00:00 GMT+0
Investigating - This morning, we noticed an issue with generating the weekly alert feed emails. Out of an abundance of caution, we are delaying sending further emails until we have identified a proper fix to assure all users get content that meets our standards for quality and relevance. We will update as emails are ready to send later today. No other services are affected at this time..

]]> tag:status.sumble.com,2005:Incident/cm90agyix00017krjczas7tvj 2025-04-02T18:06:00.000+00:00 2025-04-02T18:06:00.000+00:00 User favorite lists were temporarily deleted Type: Incident

Affected Components: Website

Apr 2, 18:06:00 GMT+0
Resolved - Between 6:06 and 6:40 PM GMT, a feature deploy unintentionally deleted the organizations associated with custom favorite lists. The issue was identified from logs and the changes were reverted. All favorite lists are restored. The feature was reviewed and a patch has been deployed. This incident has been resolved..

]]> tag:status.sumble.com,2005:Incident/cm7p0243c007qngq3rihpmdc1 2025-02-28T16:07:00.000+00:00 2025-02-28T17:15:00.000+00:00 Snowflake data share permissions issue Type: Incident

Duration: 5 days, 12 hours and 24 minutes

Affected Components: Data Shares

Feb 28, 17:15:00 GMT+0
Resolved - Overnight permission grants to data share customers through Snowflake failed, and access to the shares was revoked. We have restored access to the shares and are working on a full fix and tests to catch this condition..

Feb 28, 16:07:00 GMT+0
Investigating - Overnight permission grants to data share customers through Snowflake failed, and access to the shares was revoked.

]]> tag:status.sumble.com,2005:Incident/cm7mvhgys003712wv3t5k0n0i 2025-02-24T18:30:00.000+00:00 2025-02-24T19:01:00.000+00:00 All-NULL enrichment Values in Snowflake data shares Type: Incident

Duration: 31 minutes

Affected Components: Data Shares

Feb 24, 19:01:00 GMT+0
Resolved - This incident has been resolved, all data shares should be back to normal.

Feb 24, 18:30:00 GMT+0
Investigating - The ENRICHED\_ORGANIZATIONS table in Snowflake data shares has been overwritten with all-NULL values.

]]> tag:status.sumble.com,2005:Incident/cm6ieak7500h1vrnus67h7w01 2025-01-29T21:05:02.613+00:00 2025-01-29T21:50:14.410+00:00 Sumble down Type: Incident

Duration: 45 minutes

Affected Components: Website, Data Shares

Jan 29, 21:50:14 GMT+0
Resolved - This incident has been resolved. Sorry for the inconvenience, and have a great day!.

Jan 29, 21:19:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 29, 21:05:02 GMT+0
Investigating - Sumble is temporarily down as we investigate a new deployment.

]]>